Engaged senior clinicians across all Health Boards through structured interviews to understand urgent care pressures and inform future service improvement.
Strengthened relationships with Boards through site visits and engagement in unscheduled care networks.
Promoted alignment of improvement efforts by connecting work across national organisations, including Healthcare Improvement Scotland.
Gained consensus from NHS Scotland leaders and launched a programme of work to explore the challenges around access to unscheduled care.
Established a national network of unscheduled care leaders, including representatives from all NHS Boards and Health and Social Care Partnerships.
National Strategic Delivery Groups involving 100+ stakeholders met four times in 2024/25.
Built a national learning system to bring together teams working on different aspects of unscheduled care for shared learning and coordinated direction.
Supported Boards in developing detailed improvement plans using clinically relevant data and insights.
The Unscheduled Care analyst team worked closely with Boards to assess impact and prioritise activities for the greatest improvement potential.
Conducted a national OPAT (Outpatient Parenteral Antimicrobial Therapy) survey in collaboration with NHS Boards to assess current service provision and improvement opportunities.
Developed a national business case to support funding discussions and provide strategic advice to the Scottish Government on future development of OPAT services.
Co-developed the National Whole System Escalation Framework with NHS Boards to standardise indicators of pressure, escalation triggers and tipping points across Scotland.
Created a unified framework to support system-wide situational awareness, improve escalation responses, and enhance collaboration across acute, community and social care settings.